New TRICARE Support Service Contract in West Region

The Department of Defense (DoD) this week announced the selection of a new Managed Care Support Services contractor for TRICARE’s West Region of the United States. United Health Group Inc. will begin providing administrative services for approximately 2.9 million TRICARE beneficiaries in the 21-state region effective April 2013. TRICARE beneficiaries should not have any of their benefits or service altered due to this change in the contractor. The TRICARE West Region includes Alaska, Arizona, California, Colorado, Hawaii, Idaho, Iowa, Kansas, Minnesota, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oregon, South Dakota, Utah, western Texas, Washington and Wyoming.

TriWest Healthcare Alliance Corporation, the current contractor, has been serving the TRICARE West Region since 1996. When TriWest won its existing contract, that award was protested by United Health in 2009. Upon further investigation, DoD found that errors existed in the original award process and last week awarded the contract to United Health.